Terms and conditions
We list each product with a detailed description on our website; however, mistypes and inaccuracies may occur. We reserve the right to review, modify or remove any content, published at BulgaLupum.com site at our sole discretion; so, if you want to keep yourself updated, please follow our site. BulgaLupum.com is entitled to remove (temporarily or permanently) any of the products without giving a special notice.
If you cancel or partially cancel your order or we are unable to process your order due to unexpected circumstances we will contact you promptly, suggesting any alternatives or refund. If the product is “out of stock”, we will able to advise a component replacement. Upon your written consent on delivery terms, we can collect an order containing product with “out of Stock” status and proceed it as soon as the product is re-stocked.
BulgaLupum.com has an integrated quality control for all processes across the organization: manufacturing, testing and packaging. All products offered at BulgaLupum.com site are 100% covered by manufacturer’s warranty.
All prices at this website are in USD, inclusive of VAT. For your convenience, use a currency converter to calculate the value of the products in the currency of your interest. Please consider that currency converters use default exchange rates and could be inaccurate due to currency fluctuations. BulgaLupum.com reserves the right to review product prices and make changes without any prior notification. BulgaLupum.com is entitled to cancel an order without any consequence, irrespective of the order status, if prices/products were displayed incorrectly at the moment of placing an order due to operational or IT reasons.
For orders processed via e-mail, please provide the accurate product names, quantities, shipping address and preferred payment method. BulgaLupum.com sales department working hours: Mondays to Fridays from 10.00 until 17.00.
Please pay attention to payment terms:
1. Bank transfer (urgent payment – 1 day, standard payment can take up to 3 days)
2. Online payment (PerfectMoney, WebMoney and etc.) processed instantly.
3. Credit Cards (VISA). Please note the descriptor for transaction recognition is mentioned at checkout form and will be shown afterwards on your bank statement. Order processing commences when cleared payment is received, regardless of the payment method used. Buyer bears all the costs associated with the chosen payment method (bank charges, taxes, commissions and other expenses).
You will receive a second notification email advising you of the shipping details once your order is approved and processed for shipment. Orders are shipped within 48 hours once payment is cleared. Please allow a few hours in addition to the shipping time specified for packaging and handling due to increased demand for our products. The orders are ready for shipment the same day a package is being packed or the next day after the packaging. EMS (USPS) express courier is used by default for all orders. For wholesale orders Fedex, UPS, TNT or DHL are available upon request. BulgaLupum.com guarantees 100% delivery and guarantees refunds or reshipment of products if necessary (except orders with delivery to Australia, Sweden, Finland, Norway, New Zealand and some other high risk countries). Please note that we do not deliver to the UK.
The customer pays return shipping costs. We strongly recommend that you check your parcel for damage caused in transit prior to signing for it. Please note that you must contact us ASAP in case your package was damaged. We will resend the package as a gesture of good will. Please note that if you have signed for the parcel and later found out the goods was damaged please contact us via phone or e-mail within one week from the date of receipt of the package. Please provide the order number, tracking number, products’ description or photo and the valid reason for refund.
Please return goods unused in their original packaging. Having inspected the returned goods and confirmed the fact that goods are faulty or damaged, we will suggest a resend option or refund. Please, return product in its original condition within one week from the day of delivery. Please contact us via phone or e-mail to prior making any return shipment. Return process is initiated once you have provided us with your order number, product description and valid reason for return.
We do not support importing illegal compounds and we do not want to break any laws in your country. If you order illegal to your country, we will immediately cancel your order. Therefore we strongly recommend all potential clients to become familiar with the product description and relevant laws of the country of their current residence before you order any of BulgaLupum.com products. Please note that we do not deliver to the UK.